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CUSTOM WIGS FAQ

  • Can I color my hair extensions
    Yes, all our hair extensions are 100% human hair, so they can be colored or dyed to any hair color.
  • Hair topper processing time
    The processing time for hair toppers is 14-25 business days due to the handmade nature of the product. We also offer a rush service for an additional fee of $50, which shortens the processing time to 7-14 business days and prioritizes your order ahead of others.
  • How long does it take to create a custom wig?
    Every wig is crafted just for you, with a processing time of 7-14 business days. Plus, enjoy swift shipping within 2-3 business days, ensuring you receive your unique style promptly. Experience personalized quality with each order!
  • What are the shipping times for Gigi's Wig Collection orders after the processing time of 7-14 business days?
    After the processing time of 7-14 business days, Gigi's Wig Collection offers fast and reliable shipping for all orders. Shipping times may vary depending on the location of the customer and the shipping method chosen. Customers can expect their orders to be delivered within 3-7 business days for standard shipping and 1-3 business days for expedited shipping. Show me another option Use FAQ
  • What is Gigi's return policy for custom-made wigs and hair toppers?
    At Gigi, we take pride in empowering beauty through our custom-made wigs and hair toppers. Due to the personalized nature of our products, all sales are final. This policy ensures that each wig and hair topper is crafted to meet the unique specifications of our customers. However, we understand that situations may arise where a product does not meet expectations. If you receive a defective item or one that is different from what you ordered, we offer an exchange only. Our goal is to ensure that you are completely satisfied with your purchase, and we strive to rectify any issues swiftly and efficiently. For more information or to initiate an exchange, please contact our customer service team.
  • What is the processing time for making custom wigs at Gigi's Wig Collection?
    The processing time for making custom wigs at Gigi's Wig Collection is 7-14 business days or longer.
  • How do I add a new question & answer?
    To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
  • How do I edit or remove the 'Frequently Asked Questions' title?
    You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
  • Can I insert an image, video, or GIF in my FAQ?
    Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
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